How to reach our support team

Need a hand with your account, a payout or a bonus? Our support team is built for exactly that, and you have two routes to choose from: the chat window for quick questions and e-mail for anything that needs a written record. Pick the route that matches your question, and our team takes it from there.

How we treat your message

Whatever you write to us is read by our support team so that your question can be solved. When you send details about an account, a withdrawal or a bonus, we use them to look into that case. Our Privacy page explains how player information is handled, and the same care applies to chat and e-mail. Keep your message focused on the problem: the more clearly you describe it, the easier it is for us to act.

Good messages usually carry the same few items. Say what you were trying to do, what happened instead, which game or offer was involved and roughly when it occurred. If a withdrawal is involved, say that you want to know where the request stands. A screenshot of an error helps us see what you saw, and a short, calm message is read as carefully as a long one.

What happens after you write

Chat

Our chat support is there for players, and it is the route for questions that are better solved in a back-and-forth conversation. An agent can walk you through a rule or a step while you wait, which suits a bonus condition or a cashier question.

E-mail

Complaints go to our support team by e-mail. Every case is reviewed and handled individually, so a written message with the full story gives the reviewer what is needed to look at your situation rather than answer a generic one.

Transactions

Our team works around the clock to keep financial transactions moving, which is why payment questions are worth raising early instead of waiting and wondering.

Who handles what

Login trouble, deposits, withdrawals, bonuses, and verification are all handled by our support team. Withdrawals can only be processed once verification has been completed, so if a payout is waiting, ask us what is still needed. When you are asked for documents, send them in the way support explains.

Keep your password to yourself: solving a login or payment question does not require it, and nobody on our team needs it to help you. Share only what the case needs.

Account closure works the same way: ask, and we close the account as you requested.

Our routes at a glance