Your information and how we handle it

We respect the information players trust us with. This policy explains in plain words what we may collect when you register and play, what we use it for and how you can reach us about it.

Registering means you confirm that you have read and agreed to our terms and conditions, and this policy sits alongside them. If anything here raises a question, our support team is the route to ask.

Your rights

You decide how involved you want to be in what happens to your information. As a player you may:

• Ask our support team what information we hold about your account.
• Ask for a mistake in your details to be corrected.
• Ask us to close your account, which we do when a player requests it.
• Raise a concern about how a case was handled, by e-mail to our support team.

Use chat or e-mail for any of these requests; the Contact page describes both routes.

How we use information

Running your account

Account details let us recognise you when you return, apply the terms you accepted at registration and keep your play in one place. Without them there would be no account to open or to close.

Payments and verification

Withdrawals can only be processed once verification has been completed, and verification is a security measure on our platform. Player safety and regulation sometimes require additional documentation, so we may ask you to upload documents. We use them for that check and for the payment questions that follow it.

Support and improvement

When you write to us, we use your message to solve your question. Every case is reviewed and handled individually.

Changes to this policy

How you hear about them

When we change how we handle information, the policy is updated and the date at the end of it moves forward. Read the date line each time you return so you know which version applies.

What stays the same

Your ability to ask us questions does not change with the policy. Chat and e-mail with our support team remain the routes for anything you want to raise.

How long we keep information

While your account is open

We keep account information as long as it is needed to run the account, handle payments and answer questions about your play.

After a closure

Closing an account stops your play with us. If you ask us to close it, we do. Anything we keep afterwards is kept for a reason connected to the account, such as a payment or a case that was still being looked at, and not longer than that reason lasts.

Information we may collect

We may collect the details you give us when you register, the documents you upload during verification, records of deposits and withdrawals, and the messages you send to support. Information about how you use the lobby and the games helps us keep play running smoothly, because our goal is a site that runs without faults or interruptions.

Sharing

Payments need partners, and games come from major providers, so some information moves where it is needed to make a payment or a game work. We share only what a task requires, and nothing is passed on for its own sake. If you have a question about a specific case, write to our support team.

Keeping information safe

Our team works around the clock to keep financial transactions moving, and care with player information is part of that work. Verification exists as a security measure, and we ask players to protect their own side too: keep your password private, choose a login that is hard to guess and sign out on shared devices.

Last updated: 27 October 2026